We stand behind our Armor PRO products with a FOREVER satisfaction guarantee. We want every Thermo Works customer to be a satisfied customer, FOREVER. This guarantee has several important elements.
Forever Performance Guarantee
- If at any time you are not completely satisfied with the performance of your Armor PRO product, we will correct the problem or replace the product.
- Simply send the product with an explanatory note to the address listed below.
Forever Cut / Punctured Guarantee
- Armor PRO will remain cut thru or puncture thru free for many years, but after extended use they may need replacing.
- For cut or punctured products, send them, along with a return shipping and handling fee of $17 to the address listed below.
Forever Replacement Service Agreement for Misuse or Abuse
- Should you damage your Armor PRO through misuse or abuse, we will replace the item for half of its current retail price, plus applicable sales tax.
- Send the product with an explanatory note to the address listed below.
15-Day Unconditional Money Back Guarantee
- If at any time within 15 days after receipt of your Armor PRO product you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting Thermo Works Customer Service 844-MY-THERMO
- Due to possible personalization, labeling or private labeled products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.
The Forever Guarantee is intended solely for light commercial use.
Customer Service Pledge
At Thermo Works, our pledge is to guarantee our customers' 100% satisfaction.
Mailing AddressThermo Works
2075 Belgrave Avenue
Huntington Park, CA 90255